Privacy policy
Last updated: February 24, 2026
This Privacy Policy describes how Darvane (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit, use our services, or make a purchase from https://www.darvane.com (the “Site”) or otherwise communicate with us regarding the Site (collectively, the “Services”).
For purposes of this Privacy Policy, “you” and “your” means you as the user of the Services, whether you are a customer, website visitor, or another individual whose information we have collected pursuant to this Privacy Policy.
By accessing or using any of the Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for legal or regulatory reasons. Any updates will be posted on this page with a revised “Last updated” date.
How We Collect and Use Your Personal Information
To provide our Services, we collect personal information from various sources depending on how you interact with Darvane.
We use this information to:
• Fulfill orders and provide customer support
• Process payments
• Communicate regarding purchases, shipping, returns or inquiries
• Improve our website and services
• Prevent fraud and comply with legal obligations
What Personal Information We Collect
Information You Provide Directly
This may include:
• Name, email address, phone number
• Billing and shipping address
• Order details and payment confirmation
• Customer support communications
Providing certain information is required to complete purchases. Choosing not to provide it may limit available services.
Information Collected Automatically
We may collect usage data such as:
• IP address
• Browser type
• Device information
• Interaction with our website
This data is collected using cookies and similar technologies.
Information from Third Parties
We may receive information from:
• Website platform providers (such as Shopify)
• Payment processors
• Logistics and fulfillment partners
• Analytics providers
All third-party data is handled according to this Privacy Policy.
How We Use Your Personal Information
Providing Products and Services
We use your information to:
• Process orders
• Arrange delivery
• Handle returns and exchanges
• Provide customer support
Marketing
With your consent where required, we may send promotional emails or display personalized advertising.
You can unsubscribe at any time.
Security & Fraud Prevention
We use data to detect suspicious activity and protect customer accounts.
Customer Communication & Improvements
We use information to respond to inquiries and improve our Services.
Cookies
We use cookies to operate our website, remember preferences, analyze traffic, and improve user experience.
You may disable cookies in your browser settings, though this may affect site functionality.
Sharing of Personal Information
We may share information with trusted partners only when necessary, including:
• Payment processors
• Shipping providers
• Customer support services
• IT and analytics providers
We do not sell your personal data.
Third-Party Links
Our Site may contain links to third-party websites. Darvane is not responsible for their privacy practices.
Children’s Information
Our Services are not intended for children. We do not knowingly collect data from individuals under 16.
Data Security & Retention
We apply reasonable security measures, though no system is completely secure.
Personal information is retained only as long as required for business or legal purposes.
Your Rights
Depending on your location, you may have rights including:
• Access to your personal data
• Correction or deletion
• Data portability
• Restriction of processing
• Withdrawal of consent
Requests can be made by contacting us.
International Transfers
Your information may be processed outside your country. For EU/UK transfers, we rely on approved safeguards such as Standard Contractual Clauses.
Complaints
If you have concerns about how your data is handled, please contact us. You may also lodge a complaint with your local data protection authority.
Contact Information:
Store Name: Darvane
Company Address: Lottagatan 7A, 974 42 Luleå, Sweden
Email: support@darvane.com
Phone: +447476601867
Customer Service Hours:
Monday to Friday: 9:00 AM – 5:00 PM (GMT+00:00 Greenwich Mean Time)
Saturday and Sunday: Closed.
We do our best to reply to your e-mail within 1-2 business days.
Company Information:
Legal Company Name: Framora AB
Business Registration Number: 559544-6377
Contact form: Contact Us